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What is an Employee Assistance Programme (EAP)?

 An Employee Assistance Programme (EAP) provides confidential counselling, practical guidance and structured wellbeing support for employees and leaders.

Modern EAP services go beyond reactive counselling. They help organisations:

Frame 289
  • Build resilience and independent coping strategies
  • Support leaders managing complex people situations
  • Respond to workplace incidents and trauma
  • Provide a wider range of health coaching, including fitness, nutrition, sleep, heart and quit smoking services to support holistic wellbeing
  • Strengthen productivity and engagement

 Our EAP service is integrated with occupational health and rehabilitation services - providing seamless integration between services and
improving overall outcomes. 

Why organisations choose
Habit Health for EAP

We are Aotearoa’s largest provider of EAP and occupational health services.

Client
8.9/10
satisfaction
Sessions
100,000+
in 2025
Counsellors available
300+
in person and online
Over
1m+
kiwis covered

Our EAP services

 Our workplace EAP services support employees, leaders and organisations through the four connected areas:  

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Confidential
Counselling

We aim to equip people with a practical “toolbox” of strategies they can draw from during times of stress - helping them stay present, productive and engaged in daily life.

 

Support can cover a wide range of issues including:
  • Work-related stress and burnout
  • Interpersonal conflict
  • Personal challenges impacting work
  • Family and relationship dynamics
  • Anxiety, low mood or self esteem issues
  • Trauma and critical incidents
  • Grief and loss support
  • Addiction
  • Adjusting to change or life transitions
  • Budgeting or financial guidance
  • Legal guidance (excluding employment matters)
  • Career guidance
Learn more about EAP counselling services
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Preventative
health coaching

Preventative support that strengthens wellbeing
before issues escalate.

Our health coaching services include:
  • Stress and resilience coaching
  • Sleep and fatigue management
  • Fitness and nutrition support
  • QuitHelp - smoking and vaping
  • Healthy Heart cardiovascular coaching

All programmes are designed to build sustainable habits and support long-term wellbeing.



Explore health coaching
leadership 1

Guidance and
leadership support 

Workplace wellbeing often depends
on leadership confidence.

Our services include: 
  • Manager support
    Practical advice on navigating sensitive conversations, behavioural concerns and referral pathways
  • Leadership mentoring
    Supporting leaders to inspire trust, manage teams effectively and build resilient workplace cultures. Learn more.
  • Learning services
    Tailored workshops, webinars, and e-learning modules to strengthen organisational capability around wellbeing, communication and resilience. Learn more.
  • Career guidance
    Outplacement and redeployment support during restructuring, including needs assessments, career coaching and practical job-search tools.
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Specialised
support services 

 Some situations require additional expertise.  

We offer:
  • Alcohol and other drug programme
    Supporting individuals to understand the impact of substance use and make proactive, values-aligned decisions.
  • Neurodiversity and ADHD support
    Education, workplace guidance, and assessment support to foster inclusive environments.
  • Menopause support and andropause
    Training and guidance to help organisations create a positive, informed menopause culture.
  • Rongoā Māori Service
    Providing culturally grounded support for Māori clients, ensuring equity in access and care.
  • Fit for work assessments
    Specialist consultation from Occupational Physicians and Clinical Psychologists to determine psychological fitness for work when concerns arise.
  • Onsite trauma support
    Psychological First Aid and crisis response following critical incidents.
  • Health improvement navigation
    Dedicated Health Navigators guiding employees through the health system to ensure the right care at the right time.
  • Ethics and compliance (Whistleblower Hotline)
    Independent reporting service supporting safe disclosure of unethical behaviour.
  • HR consultancy
    Conflict resolution, mediation, behaviour workshops and facilitated learning for managers and HR teams.

Digital wellbeing support

Our EAP services are complemented by:

HH+_App_Use_2024_DSC6212

An app that puts around-the-clock guidance and motivation at your fingertips - designed to support everyday wellbeing with practical tools and easy access to help.

Access habithealth+

HH_WellbeingHub_DSC4937

An online library of wellbeing resources for employees and leaders - helping teams build healthier habits, strengthen resilience and access trusted information anytime.

Find out more

Frequently asked
questions

What should employers look for in an EAP provider?
Employers should look for a provider with clinical credibility, national coverage, integrated services, strong reporting capability and experience supporting complex workplace environments.

How does EAP support psychosocial risk management?
EAP services provide early intervention, confidential support, manager guidance, and structured pathways that help organisations manage stress, conflict and workplace mental health risk before issues escalate.

Can EAP services support leaders as well as employees?
Yes. Workplace EAP services include leadership mentoring, manager guidance, and structured education to help leaders confidently navigate complex people situations.

How is workplace EAP different from standalone counseling?
Workplace EAP services integrate counselling with preventative education, organisational guidance, and specialist support, creating a broader risk management framework.

Can EAP integrate with occupational health services?
Yes. Integrated providers connect EAP, occupational health, rehabilitation and wellbeing services to reduce handovers and improve outcomes.
Explore our integrated workplace health services

Talk to us about EAP for your workplace

Whether you’re strengthening prevention, responding to an incident or reviewing your
current EAP provider, we’re here to help.

Let’s build a happier, healthier workplace together.