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What inclusion means to us

Inclusion is essential to wellbeing, access and better health outcomes.
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People feel safe, respected and listened to
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Care is shaped around identity, culture and lived experience
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Barriers to access are recognised and actively addressed
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Difference is valued - not tolerated
We take a people-first, strengths-based approach, recognising that health and wellbeing is influenced by culture, identity, work, family, community and environment.

 Culturally safe care across Aotearoa

Nga Kaihapai

Māori health and equity

We are committed to advancing equitable health outcomes for Māori, guided by Te Tiriti o Waitangi and kaupapa Māori principles. This includes:

Culturally safe and responsive care begins with honouring Te Tiriti o Waitangi and getting it right for Māori as tangata whenua. When we centre Māori perspectives, uphold mana and respect identity, whānau, and lived experience, we build a foundation that is truly inclusive for everyone. Systems designed to work well for Māori are better equipped to work well for all communities in Aotearoa.

Pasifika communities

Pasifika communities

We work alongside Pasifika communities to provide care that reflects collective values, family-centred approaches and cultural context.

This includes:

  • Pasifika-informed service design
  • Support that acknowledges faith, family and community connections
  • Building workforce capability and representation over time
Inclusive wellbeing for diverse communities

Inclusive wellbeing for diverse communities

We are committed to creating welcoming environments for people of all identities and backgrounds - where cultural background, language and lived experience are respected, not overlooked.

  • Rainbow communities
  • Neurodiverse people
  • People living with disability or long-term conditions
  • Asian, pan-Asian and migrant communities
  • People from diverse cultural and ethnic backgrounds.

Our services aim to be inclusive by design, not by exception - from how people are welcomed, to how support pathways are shaped and delivered.

Commitments in practice

People feel safe, respectedand listened to
People feel safe, respected and listened to
Care is shaped around identity, culture and lived experience
People feel safe, respectedand listened to
Barriers to access are recognised and actively addressed
Barriers to access are recognisedand actively addressed

Inclusion and belonging in our workforce

We’re building a workforce that reflects the communities we serve - where people feel safe to be themselves and supported to learn, grow and lead.
This includes Māori & Pasifika scholarship programmes, ongoing cultural and inclusion training and clear leadership accountability.

Our responsibility as a national health provider

As one of Aotearoa’s largest integrated health and wellbeing providers, we recognise our responsibility to:

  • Act with integrity and accountability.
  • Continuously learn and improve.
  • Listen to the communities we serve.
  • Use our scale to support positive, long-term change.

Inclusion is not static - it is an ongoing commitment that evolves as we learn and grow.

Learn more

Inclusion and wellbeing are connected - and so is our responsibility to the communities and environments we work in.

Explore our sustainability commitment