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How your feedback helps

When you submit your feedback, we will:
Respond within 5 working days

Respond within 5 working days

We will acknowledge that we received your submission (please include your contact details).
Compliments

Compliments

We will share positive feedback with the team member or service you’ve recognised.
Complaints or concerns

Complaints or concerns

If we fall short of your expectations, we welcome your feedback and commit to investigating fairly and resolving promptly.

Submit your feedback

Please complete the form below to share your thoughts. All fields marked with an asterisk* are required.

Frequently asked questions

What happens after I submit feedback?
We acknowledge feedback within 5 business days if contact details are provided. Compliments are shared with the relevant team, and complaints or concerns are reviewed objectively and managed through our feedback process.

Is this form for complaints as well as compliments?
Yes. This form can be used to share compliments, suggestions, or concerns about our services.

How long does it take to resolve a complaint?
Timeframes can vary depending on the nature of the feedback. We aim to resolve concerns as promptly as possible and will keep you informed throughout the process.

What if my complaint isn’t resolved?
If your concern is not resolved, you can access our External Complaint Handling Process for independent review and escalation options.

External complaint escalation

If your feedback relates to a complaint being unresolved or requiring independent review, you may access the Feedback & Complaint handling process for additional options and escalation pathways.

Why your feedback matters

Habit Health values transparency and continuous learning. Your feedback is more than a comment - it’s a tool we use to:
  • Improve service quality
  • Identify opportunities to enhance client experience
  • Strengthen our operations with real-world insights
  • Support better outcomes for all people and communities we serve