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ACC Integrated Care Pathway (ICP): coordinated injury recovery that works

Category:
ICP-MSK

When an injury is complex - involving multiple needs, slow progress or barriers to recovery - a single-service approach often isn’t enough.

The ACC Integrated Care Pathway (ICP) is designed for these exact situations: bringing together the right mix of clinical services under a single, coordinated framework so that recovery is faster, better joined-up and less stressful to navigate.

Habit Health is an approved ACC provider delivering ICP and a wide range of ACC programmes nationwide. Here’s what you need to know.

What is the ACC Integrated Care Pathway?

The Integrated Care Pathway or ICP is ACC’s coordination model for people with more complex back, knee or shoulder injury-related needs. Rather than receiving a series of disconnected appointments across multiple providers, a person on the ICP gets a structured, multidisciplinary programme with defined phases, clear recovery goals and regular communication between their treatment team and ACC.

The aim is to reduce unnecessary delays, prevent people from falling through the gaps between services, and support a return to work, daily activities and full function as efficiently as possible.

An important point: neither patients nor referrers need to request ICP specifically. Habit Health’s referral team triages every referral and determines whether the ICP — or another ACC programme - is the right fit. One referral is all it takes.

Who is ICP for?

ICP is available to people with ACC cover whose injury recovery would benefit from coordinated, multidisciplinary support. It is typically suited to people who:

  • Have an accepted ACC claim for a complex musculoskeletal injury (back, neck, shoulder, knee or other joints) that requires specialist review.
  • Have not progressed as expected through standard physiotherapy
  • Have multiple overlapping needs — physical, psychological or vocational
  • Are at risk of developing long-term disability or chronic pain if not well supported
  • Need supported return to work alongside clinical rehabilitation

Your treating physiotherapist, GP or specialist can refer directly to Habit Health. ACC itself and other authorised parties can also initiate referrals.

How does the ICP work?

 Single referral, triaged by our team  

Once a referral is received, Habit Health’s coordination team assesses the person’s needs and places them into the most appropriate programme - whether that’s ICP or another ACC service. We make contact with the client within one business day of receiving and confirming the referral.

 Comprehensive initial assessment 

Your first appointment establishes a detailed picture of your injury, functional capacity, goals and any flags that may affect recovery. From this, a structured, individualised rehabilitation plan is developed with clear milestones.

 Multidisciplinary active treatment 

Treatment is evidence-based and coordinated across disciplines as needed - which may include physiotherapy, occupational therapy, psychology, vocational rehabilitation and other services depending on your situation. You don’t need to manage referrals between these yourself; Habit Health coordinates it.

 Regular progress reviews 

Structured reviews at set intervals ensure your recovery stays on track. If progress isn’t meeting expected milestones, your team adapts the plan early - rather than waiting for problems to compound. ACC is kept informed throughout, reducing the administrative burden on you and your referrer.

 Return to activity and discharge planning 

The programme is outcomes-focused. As you approach your goals, your team prepares a discharge plan that supports your transition back to full activity and includes strategies to reduce the risk of re-injury or relapse.

The broader ACC programme suite at Habit Health

ICP is one part of a much wider range of ACC and private insurer programmes that Habit Health delivers nationwide. Depending on your needs, support may also include:

  • Pain Management Service (PMS) - for persistent and complex pain
  • Concussion services - assessment and rehabilitation for mild to moderate traumatic brain injury
  • Psychological services - injury-related psychological assessment and treatment
  • Vocational rehabilitation - Stay at Work, Back to Work and Job Support services
  • Sensitive claims services - trauma-informed psychological care
  • Social rehabilitation, nursing, equipment and housing support

You can review a full overview of Habit Health’s ACC programmes here